Nature of Collectibles
The William Shatner Store specializes in collectible merchandise, including vintage, discontinued, limited-edition, and newly manufactured products.
Vintage and Older Merchandise
Many items offered in our store were manufactured years or even decades ago. Such merchandise may exhibit signs of age, including shelf wear, packaging deterioration, discoloration, or other cosmetic imperfections consistent with its age and storage history.
Unless expressly stated otherwise, vintage and older collectibles are sold primarily for display and collecting purposes. We do not guarantee that such merchandise will function as originally intended, withstand regular use, or conform to modern manufacturing or product safety standards.
Customers purchasing vintage merchandise should carefully review product descriptions and photographs and contact us with any questions before purchasing.
Newly Manufactured Collectibles
Newly manufactured merchandise is produced, assembled, and packaged by independent manufacturers and suppliers.
The William Shatner Store does not control the manufacturing process, materials, workmanship, quality control, or packaging of these products.
We do not provide an independent product warranty beyond any express warranties specifically offered by the William Shatner Store.
Manufacturer-related issues, including cosmetic imperfections, variations in finish or construction, duplicate components, or packaging irregularities, do not automatically qualify merchandise for a return or refund under our voluntary return policy.
Customers experiencing manufacturing or packaging issues are encouraged to contact the manufacturer regarding any available warranty or replacement options.
Product Use and Customer Expectations
Collectible merchandise may be intended primarily for display rather than regular handling or use. Unless specifically advertised as functional merchandise, customers should not assume that collectible items are suitable for everyday use.
We cannot guarantee that merchandise will satisfy every customer's personal expectations regarding appearance, construction, quality, collectible value, or suitability for a particular purpose.
Warranty Limitations
To the extent permitted by applicable law, the William Shatner Store makes no additional voluntary warranties regarding the durability, performance, or continued functionality of collectible merchandise beyond any express warranties specifically provided by the store.
Nothing in this section excludes or limits any express warranties, implied warranties, consumer protections, or remedies that cannot legally be waived or restricted.
All purchases are subject to our Refund and Returns Policy and applicable law.
For questions regarding specific merchandise, please contact Products@WilliamShatner.com before purchasing.
Refund and Returns Policy
ALL SALES ARE FINAL EXCEPT AS EXPRESSLY PROVIDED BELOW OR AS REQUIRED BY APPLICABLE LAW.
Due to the unique, collectible, limited-edition, vintage, and sometimes irreplaceable nature of the merchandise offered by the William Shatner Store, we generally do not accept returns, exchanges, or requests for refunds.
Customers are responsible for reviewing product descriptions, photographs, dimensions, specifications, and other information before placing an order. Please contact us with any questions before purchasing.
1. Incorrect Items Shipped by Our Store
If the William Shatner Store ships an item different from the item ordered, or ships an incorrect quantity, we will correct the fulfillment error at our expense.
Customers must notify us within seven (7) days of delivery and provide their order number, a description of the error, and photographs when requested.
At our discretion, we may arrange for the correct merchandise to be shipped, authorize a return, or issue a refund. If a return is required because of our fulfillment error, we will provide return instructions and cover reasonable return shipping costs.
2. Manufacturer Defects and Packaging Errors
The William Shatner Store sells merchandise produced, assembled, and packaged by independent manufacturers and suppliers.
We do not control or independently inspect the contents of every factory-sealed product.
Manufacturing defects and packaging irregularities may include, but are not limited to:
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Duplicate items within factory-sealed assortments or collections.
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Missing components or accessories.
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Variations in paint, color, finish, or construction.
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Manufacturing imperfections or assembly errors.
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Differences between production items and manufacturer-supplied promotional images.
The William Shatner Store does not provide an independent manufacturer warranty or guarantee that merchandise will be free from manufacturing or packaging defects.
Customers experiencing these issues are encouraged to contact the product manufacturer regarding any available warranty, replacement, or corrective action.
Manufacturer-related issues do not automatically qualify merchandise for return or refund under our voluntary return policy.
However, claims involving defective merchandise, missing components, or products that materially differ from their advertised descriptions will be evaluated in accordance with applicable consumer protection laws.
Nothing in this policy limits any rights or remedies that cannot legally be excluded.
3. Product Descriptions and Photographs
We make reasonable efforts to accurately describe the merchandise offered in our store.
Product photographs, illustrations, packaging artwork, and promotional materials may originate from manufacturers or authorized suppliers.
Unless expressly guaranteed in the product description, promotional photographs are intended to illustrate the general appearance of the merchandise and may not depict every variation of the finished product.
Minor differences in color, finish, packaging, or appearance do not automatically constitute grounds for a return.
Any claim that merchandise is materially different from its advertised description will be reviewed individually.
4. Opened or Factory-Sealed Merchandise
Factory-sealed merchandise generally cannot be returned once opened.
This includes, but is not limited to, collectible merchandise, limited-edition products, toys, ornaments, media, and other packaged collectibles.
Opening a factory-sealed product does not automatically eliminate any rights or remedies provided by applicable law for defective or materially misdescribed merchandise.
5. Customer Expectations and Satisfaction
We cannot guarantee that merchandise will meet every customer's personal expectations regarding size, appearance, quality, construction, collectible value, or suitability for a particular purpose.
Disappointment with a product's perceived value, a change of mind, or dissatisfaction with characteristics accurately disclosed in the product description does not qualify for a return or refund.
6. Reporting Problems With an Order
Customers should contact Products@WilliamShatner.com within three (3) days of receiving an order if they discover a problem.
Please include the order number, a description of the issue, and clear photographs when applicable.
We may request additional information or photographs to evaluate the complaint.
Submitting a complaint or photographs does not automatically authorize a return or guarantee a refund.
The three-day reporting period is intended to facilitate prompt investigation and does not limit any rights provided by applicable law.
7. Authorized Returns
No merchandise may be returned without prior written authorization from the William Shatner Store.
If a voluntary return is approved, merchandise must be returned according to the instructions provided by our customer service department.
Unless otherwise specified, authorized returns must be received within seven (7) days of authorization.
For discretionary returns unrelated to store fulfillment errors or legally required remedies, customers are responsible for return shipping costs.
Refunds, replacements, or other remedies required by applicable law will be handled in accordance with those requirements.
8. Additional Exclusions
We do not accept discretionary returns or exchanges for:
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Incorrect sizes or variations selected by the customer.
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DVDs, Blu-rays, or other media incompatible with the customer's equipment or regional playback standards when those limitations were disclosed.
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Merchandise purchased based on mistaken assumptions about its dimensions, materials, or specifications.
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Products damaged through customer handling, misuse, or improper storage.
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Merchandise purchased as a final-sale or clearance item, except where otherwise required by law.
9. Reservation of Rights
The William Shatner Store reserves the right to investigate return requests, request supporting documentation, and determine whether a request qualifies under this policy.
Exceptions to our voluntary no-return policy may be granted at our discretion.
Any such exception applies only to the transaction for which it is granted and does not establish a precedent for future purchases.
Nothing in this policy excludes or restricts warranties, protections, or remedies that cannot legally be waived under applicable law.
For questions regarding an order, please contact:
VAT and Sales Tax
We are required to collect sales tax on any products shipping to California in the United States as well as collect VAT for shipments traveling to the United Kingdom and other countries. We use outside companies who report those taxes to the government jurisdiction. Please do not ask us to not to charge you tax. We are obligated by law
Shipping
Due to our partnerships we can ship to virtually any address in the world. Note that there are restrictions on some products, please read the descriptions of products as some products such as DVDs and Blurays may be formatted for another region and some products cannot be shipped to international destinations. We will inform you if there is a problem sending a product you ordered to your destination.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Certain countries may have different shipping options. Shipping to the United Kingdom is by DHL Express only. We cannot offer any other shipping services to you. We understand that the shipping cost may be higher than it was previously but it is a compromise for being able to continue to sell to the UK.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.